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eBay Is Developing Technology to Catch Bad Buyers
eBay told sellers it’s working to protect them from bad buyers, though it also downplayed the scale of the problem. During the recent Seller Check-in event this month, eBay Senior Director, Head of...
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New FedEx Service Shows the Scale of Online Returns
FedEx is launching a new service for online merchants to deal with customer returns, an ever-growing problem that has spawned a number of solutions to try and help retailers cope. FedEx Consolidated...
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Amazon Shifts Some Return-Shipping Costs to Sellers
Amazon will no longer absorb certain costs involved with returns, it informed sellers on Wednesday. “Starting January 14, sellers will be responsible for any carrier shipping correction charges on...
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Managing Returns Begins Before the Holiday Season
The best way for online sellers to deal with returns is to reduce their numbers and to have a system in place for those that are unavoidable. That advice comes from logistics expert Brendan Heegan, […]
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DoorDash Tries to Profit Off Returns with Package Pickup
Returns are painful for online sellers, but one company sees them as an opportunity. Delivery service DoorDash announced Package Pickup that caters to shoppers who can’t or don’t want to make a trip to...
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Amazon Return-Shipping Fee Policy Now in Effect
Amazon sellers will be responsible for paying for overage costs on returns beginning Saturday, January 14th. According to the new policy, if a shipping carrier assesses a correction charge on a...
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Walmart Expands Free ‘Return from Home’ Feature
Walmart introduced a “Return Pickup from Home” feature in the fall for paid members of its Walmart+ program, and it continues to expand the offering to more members, making it easier for shoppers to...
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Amazon Warns Shoppers of Frequently Returned Items – But What about Warnings...
Amazon is adding a warning on certain product pages alerting shoppers they are “frequently returned” items. The Information broke the news on Monday, reporting that Amazon started issuing the warning...
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Uber Gets in on Ecommerce Product Returns
Uber launched a service to make it easier for buyers to return unwanted items ordered online. The move comes 9 months after DoorDash launched a similar service called Package Pickup. Uber said its new...
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PayPal Sells Happy Returns to UPS
PayPal is selling its Happy Returns business to UPS, the companies announced on Wednesday. Happy Returns has taken credit for pioneering the box-free, in-person return process – it works with 800...
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Amazon Hopes Fit Insights Tool Will Reduce Returns
Amazon is giving fashion brands access to a tool to help customers determine the fit of apparel and shoes in an effort to reduce returns. The Fit Insights tool uses artificial intelligence and machine...
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New USPS Policy on Return Addresses May Help US Sellers
Imagine ordering an item from a seller in the US, but only having the option to return it to a foreign address. In many cases, that would make the item “unreturnable” due to the high […]
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USPS Says Busy Season Is Not Over Thanks to Holiday Returns
The USPS called customer returns an important source of growth for its package business in a post on its website for employees, and it said they could support its efforts to grow its returns business […]
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Merchants Can Tell Walmart to Just Keep Their Returns
Walmart Marketplace added new functionality so online merchants can choose to have the retailer simply keep their returns rather than ship them back. The “Keep It” rule means that when customers...
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Amazon Expands Penalty Fee for High Returns on June 1st
Amazon recently reminded sellers about changes to its fees for high return-rate products that are set to take effect on June 1st. It had announced the changes in December along with other fees,...
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